Have specific questions about our premium line of play sets? Chances are you will find your answer below.
Can you install a swing set in my area?
Kids Creations optional installation is available in most markets within the contiguous US. Click here and enter your zip code to determine if you’re within our installation service range. We only install models purchased through Kids Creations.
Why is a delivery charge applied at checkout?
Delivery charges help cover the rising costs for our personnel to deliver the swing set from the servicing branch to consumers backyards.
How level does my ground need to be?
We recommend the ground to be level within 3 inches.
Will Kids Creations Installers adjust my set if it’s out of level more than 3 inches?
Unfortunately, Kids Creations does not offer excavating, but we can level a set up to 3".
Do you sell individual parts for your sets?
Yes, Kids Creations sells various swing set accessories that are compatible with our models.
What tools will I need to complete DIY assembly?
- 3/4" Socket
- 1/2" Socket
- Cordless Drill
- Screwdriver #3 Phillips Head
I ordered my set a few weeks ago, when should I expect it to arrive?
Lead time on delivery and/or installation is usually 3-4 weeks from order date. Please contact customer service regarding your specific order, as lead times may vary during peak season and holidays.
How much does it cost to install your swing sets?
What material are your roofs made with?
Our swing sets feature either a heavy-duty vinyl canopy or a durable wood roof depending on the series and model selected.
Do you offer payment plans of your models?
All purchases are required to be paid in full at the time of order. Kids Creations accepts all major credit cards.
What is the warranty on your models?
- 5-year limited warranty on wood components
- 3-year warranty on hardware/accessories
- 1-year warranty on ropes and vinyl canopies.
Can I add something to a set at a later date?
Yes, orders can be revised prior to shipping, but may extend the ship date based on the amount of changes. Please contact customer service regarding adding new options to an older model to determine compatibility.
Can the swings and accessories be changed out easily?
Yes, our swings, trapeze and other swing beam activities are connected using "quick clips" which allows for easy changes.
How long until I have to replace the vinyl canopy?
Vinyl canopy replacement will vary depending on how much sun and wind it gets exposed to. We recommend removing the vinyl canopy during the winter to extend the life of the product.
My set has some cracks in the wood. Can I get it replaced?
Are swing set components pre-assembled?
Why are your prices so much less than the other bigger companies?
We sell our swing sets directly to you! This approach eliminates the incremental costs of delivering through a dealer network. When you buy directly from us, you can save 30% or more.
What type of wood does Kids Creations use?
Our wooden swing sets are made with imported Cedar to provide quality and durability at an affordable price.
What do I need to know about Cedar?
Cedar has a beautiful finish and is naturally resistant to rot, decay and insections. The small knot structure and excellent stability make it a great solution for affordable backyard swing sets.
What is “Checking”?
Checking is considered small cracks along the growth ring wood. This occasionally happens during the harvesting and drying process and is considered purely aesthetic.
Where is your corporate office located?
1000 Ternes Drive, Monroe, Michigan 48182.
Do I need to stain my set?
Yes. We do not stain our swing sets in the factory to give you the option to stain with the color of your choosing.
Do I need a professional installer?
Our models are constructed with DIY consumer in mind. All material is pre-cut, pre-drilled and ready for assembly. The speed of assembly will depend on the consumer’s experience and comfort level. Kid’s Creations offers swing set installation services in selected areas if DIY is not the preferred option.
How is my swing set delivered?
Once your set is built and ships from our shop in Monroe, MI. The delivery company will contact you to schedule a delivery date and time. The typical swing set comes in multiple bundles/boxes. Some larger packages may need to be opened and hand offloaded to the ground.
How far away does my swing set need to be from other objects?
ASTM guidelines recommended a 6ft. safety perimeter around your swing set as well as overhead.
Am I responsible for making sure I can build a swing set in my backyard?
Yes, the customer is responsible for complying with any Homeowner's Association regulations and restrictive covenants.
What ages are your swing sets and accessories recommended for?
I own a business. Can I purchase one of your play sets?
Our swing sets are designed for residential use only.
Does your lumber used adhere to the sustainable forestry practices?
Yes, we only use lumber suppliers that adhere to strict quality and harvesting standards. Trees are planted or managed to ensure that the forests are continuously renewed.
Still have unanswered questions?
Send us an email.