Customer Feedback
We love to hear back from our customers! All of the below comments
are a selection of our happy swing set owners!
Customer Comments Page: 1 | 2 | 3
 Dear
Jeff
& Karen,
Thanks you for the beautiful wooden swing set that we gave our wish
child, Camden-3 yrs old. It was very easy to assemble. Camden was
climbing all over it within seconds of putting on the slide! He was
so excited. The wood is beautiful, the design is so much fun and
child friendly. And our wish child is delighted. It
wouldn't have been possible with out Kid's Creations.
Michelle Bennett
Make-A-Wish
Program Manager
Dear Jeff,
LOVE, LOVE, LOVE our swingset! I looked for about three months at all kinds of swing sets and I'm so glad I spent the extra money and went with your company!! It was well worth the wait. The kids love it!
My husband who didn't want me to purchase a swingset, even has been on it playing with the kids. He was also not happy that he was going to have to put it together, but it only took about five hours. He put most of it together by himself with a little help from me and a neighbor. The hardest part was getting it level and that is why it took as long. He even said it was not bad to put together.
Everything was labeled great and no sorting through hardware - everything was packaged well. You also have the BEST prices for the quality of the swing set! I'm also happy that my husband and I can play on the set too without worries of it breaking. I would recommend your swing sets to anyone looking for an awesome set at a great price!
Thanks,
Christie Scott
Hello Jeff,
I just wanted to let you know how pleased I am with your swing set and your company as well! It's been about two weeks since I assembled your swing set and my 2-1/2 year old daughter is absolutely thrilled with it!
Every day that I pick her up from daycare, the first thing she asks me is: "Daddy, can we go home and play on my swing set?"! And the best part about her asking it "that" way is that I can honestly answer: "Yes, honey, "we" can go home and play on your swing set"! As you know already, Jeff, I researched countless swing set manufacturers and even went as far as to join a couple of "swing set forum" websites that mainly focused on other swing set manufacturers that I initially was interested in.
Well, after doing my exhaustive research, I concluded that I wanted a good, high-quality swing set that was affordable and one that "I" could also be able to use with my daughter(s) (I have another daughter on the way!). You see, I love to play with my daughter, and when I do, she expects me to be very involved with her. That would include playing with her while she plays on her swing set. If I couldn't climb up into the fort or swing on the swings with her, it would break her heart! Your swing sets allows us "kids at heart" to actively play with our children (which goes a long way in making memories)!
As is usually the case in life, high-quality and affordability do not go hand-in-hand. This is not the case with your swing sets. The materials, hardware and, most importantly, the designs of your swing sets allow them to be classified, in my mind, as "high-quality". The factory-direct sales approach allows your swing sets to be classified as "affordable" by cutting out the middle-man.
Please feel free to use any of the photos I have provided. As you can clearly see, my daughter gives your swing set the "smile from ear-to-ear" approval!! One thing I will point out is that, despite not needing to apply protectant to the rot and decay-resistant redwood, I decided to put water/UV sealant on it mainly to protect the color and prevent the wood from turning gray naturally. That's one more advantage to your swing sets. I love the true redwood color that, with most swing set manufacturers, you would have to stain their sets to get the color of the redwood.
Thanks again for an all-around great swing set!
Mike Rayeski
Dear Jeff,
Thank you for bringing so much joy and quality time to my 2 year old daughter, Isabella and I.
F. Reagoso
Folks,
Wanted to share our photos with you for
our Kid's Creations Playset for inclusion in your contest. We have
recently stained the set with Behr Redstain to add protection from
the hot Texas sun. We have 4 children ages 2-12, and they along with
their friends and other kids from the neighborhood here absolutely
love this thing to death.
Thanks for what you do.
Bill & Patty
McClary
Jeff,
We've
been spending more time outside than inside since the playset
arrived. The extra
length on the few pieces to accomodate my sloped yard worked
perfectly as the playset is sturdy (I spend a fair amount of
time in it) and perfectly level. Also, I
installed the set myself in about 6 hours. A
helper or two would have cut that time in half easily. We
are loving the playset and thank you for all your help both
in customizing the design as noted above and helping to get
it delivered on a timely basis.
Thanks again.
Blaine Peterson and family.
Norman, OK
 Jeff,
here is the final set-up for our grandchildren's set. Just finished
putting in the rubber mulch today. I would be happy to
give your company the highest recommendation for the quality of craftsmanship, the clarity of
instructions, and the excellent support that your employees gave
me the few times that we were in contact.
I thought that I would share that we received our set Wednesday
afternoon in the middle of a WEEK OF WIND STORMS here in WEST TEXAS. We only
had an hour of daylight Thursday & Friday after work but
2 of us completed the set Saturday before lunch. I say
that is pretty good. Even though it is already chilly here, our
kids love the set. They are 4 & 9! Thanks
so much for a great product!
I wish everything at our new place was this easy!
Will send a pic soon.
Karmen Barker
Jeff,
Jenny & I
would like you to know just how great your product is!!! We spent
around a year shopping the internet and our local area for a qtuality
swing set for our five year old son. Your product more than lives
up to its' billing, first the quality of the wood and
the construction are of the best we could find, forget the price,
your product still stands out better than products three times as
much. My younger brother and
I spent just under three hours putting the swing set together with
a neighbor helping out in the last half hour of the task.
The
ease of your pre drilled holes and solid construction made it very
easy. Our neighbor mentioned that a friend of his had just
purchased a national lumber dealers kit, he had to drill all holes,
make all the measurements, and numerous cuts, and none of the wood
was rounded on the corners for children’s protection.
I just think of the time invested and his savings?? He
actually spent more and received actually less in the amount of items
related to his swing set. We are extremely satisfied
customers, but more importantly our son plays for hours and at times
it is difficult to get to come in for lunch or dinner! Again, Thanks we appreciate
your products and customer service, we highly recommend your products
to anyone!!!
Sincerely,
Jenny & Jim Dusso
Eyota, Minnesota
Jeff: Swingset got here; took 2 daughters & 1 son-in-law
about 3 hours to put it together. Everything fit perfectly,
all holes aligned, & all parts were there. A wonderful
experience in this day of mediocre products. Grandkids were
playing on it by 1:00.
Thanks,
Chuck Lambeck
Rarely
in these days does it seem you get what you pay for. In this
case I got what I paid for and more! After snapping the 4x4
posts by dropping one side of the tower, Jeff helped me so I could
finish the tower and then to my surprise overnighted the replacement
posts!! You have a great dedication to customer service and you exceeded
my expectations by turning a tragedy (in my 3 kid's eyes) to a triumph.
Thank you again for providing such an outstanding value coupled with
genuine customer service.
Paul Hubert
Call Center Manager
Omaha Steaks
Jeff,
I have meant to respond sooner on this, but time is always short for some
reason. First off, I received that Thurs after we talked the replacements
and they were perfect.
I just want to say that all too often we seem to complain when things are
not right, but then never reach out when things are great. I
have to say
things are great and my wife and I are so very pleased we chose to go with KidsCreations.
The assembly was done by my dad, father-in-law and of course me. We
started at 9am and completed at 3pm. This included a long lunch and me
clearing away some sod where the tower is sitting on. From horror stories
I have heard from friends on the assembly of these things I cannot
help but to laugh a little thinking about the ease we had. I
can only attribute this to of course our ability to follow instructions, but
more so the clear directions and superior product your company produces.
So much for the technical aspect of the swing set. When
my daughter first saw she nearly passed out with happiness. She
calls it "Isabella's Park".....and is on it very often. We love
it because it is great for her to be outside all the time, good exercise
and of course it tires her out :-)..
Once again a big thanks to KidsCreations for an excellent product and
wonderful customer service we have received to date. Look forward to
a continued relationship as the kids grow and swing set requirements are
changing.
Kind Regards,
Andrew Giannetto
Just wanted to tell you that I put together the swing set this weekend. Took
less than 4 hours and it is fantastic. Not only did all the parts fit
together perfectly but the quality is excellent.
This is the second swing set I have put together (the first one was from Toys
R Us). There is no comparison in terms of quality and the other
swing set took nearly 4 days to put up versus 4 hours for this one.
Thanks again,
Ashley
Jeff,
Thanks for the help with my order. Everything went together pretty well
in 8 or 9 hours. The longer pieces to accommodate our slope
worked out awesome!!
Regards,
Chuck Poston
Hi Jeff,
Just wanted to drop you a line and let you know the playset we
purchased 2 years ago is holding up well. My
kids have thoroughly enjoyed playing on it. My son who has Downs
syndrome has had many successful physical therapy sessions on this playset! We are very pleased with the craftsmanship
and have recommended your company to family & friends.
Thanks for everything.
Paula & Kurt Storm
Hey Jeff,
I just wanted to let you know that I am very pleased with your company and
product, and I will be referring everyone I know to you.
The website ordering experience, and design tool was so easy to use. And it
really was a great feeling to design the swingset, and then build it myself.
The lumber and equipment showed up on time, and was in great shape. Everything
was pre-drilled, marked, and the instructions were great and easy to understand
and follow.
Lastly, after I built the swingset online, I hit "call to order" and a rep
called me almost immediately with my order in hand. She said it would take
up to XX weeks to deliver, and I said I needed it for my daughters birthday.
She promised delivery by that date and sure enough it showed up on time.
Great company, great people, and great product, you should be very proud.
Christian
We wanted to say thanks for making such a great swingset.
I flew my dad out to help me put it together as well as get some quality father/daughter
time. I wanted to pass on that even with an uneven backyard we still managed
to get all the bolts in and get it level in
the end. The quality and craftsmanship were excellent and my kids will enjoy this set for years
to come. Thanks again for making such a great product.
Mindy Brill
Valencia, CA
Jeff and Karen,
Just
wanted to drop a few lines to express my appreciation on your product and
services. I would say I have never done anything like this before and this
is my FIRST time emailing a company to express my thanks.
I am one happy customer. Not only that your product exceed
my expectations but your customer service is just unbelievable. The instructions were easy
to follow. FATHERS, listen to Jeff and read the instructions at least
twice before you assemble your set. And yes, they are all there. I
thought I was pretty handy (as I have remodeled my home multiple times)
and only scanned through the instructions once. I got stuck in the
middle of the set up and had to call Jeff. Jeff and Karen walked me
through and waited on the phone while I tried out their suggestions.
Man, I was forever thankful. Jeff, you are one patient guy. I am Field
Applications Engineer and I have recommended your website and product
to pretty much all my customers and neighbors. I usually don't brag
about anybody's product but my hat is off to your company. Outstanding
product, outstanding service and the price is so competitive (I'd
have paid more had I known that your product and services were this
exceptional... and that is no lie). I am so glad
that I stumbled on your website during my google search for my daughter's
swing set.
Attached is the finish product. Thank you so very much.
Neil, Kim and Emma Le
 Dear
Jeff,
We had researched for a month, looked at many different
makes and models of playsets, and were not satisfied until we found
yours. All the others we looked at consistently fell short in quality,
craftmanship, and value; and they paled in comparison to yours.
Kid's Creations is simply built to last! As you know from speaking with us,
we have six children at home ranging from 2 to 15 years old?.. and they all
love it! If you remember, our 2 yea old, Zoe, has a genetic, life-shortening
disease called Cystic Fibrosis. We have to really keep her healthy.
We originally started out looking for something that she would love to do
outside so she could get some regular exercise and enjoyment. Jeff, she is
crazy about the playset! She would
actually ask us several times everyday when it would finally arrive to us.
Delivery was actually pleasingly quick from the time of order. She was ecstatic
when the truck pulled up and we told her that her playset was here! In addition,
we bought approximately 4,000 pounds of rubber mulch to accompany it. Obviously,
the rubber is very durable and does not deteriorate nor does it harbor a lot
of bacteria etc. which is extremely important when it comes to Zoe?s health
and longevity, not to mention the others as well.
The directions were very clear and easy to follow! I loved the numbering system
for the parts. It made the building and installation a snap! I think it took
myself and one of the other kids about 5 to 6 hours total to construct the
unit. not bad at all!
We highly recommend Kid's Creations! Kudos to you Jeff! Thanks again!
Sincere Regards From A Happy Mom and Dad,
Scott & Jada Ose
Customer Comments Page: 1 | 2 | 3
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