Customer Feedback
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Jeff and Karen,
 Just
wanted to drop a few lines to express my appreciation on your product and
services. I would say I have never done anything like this before and this
is my FIRST time emailing a company to express my thanks.
I am one happy customer. Not only that your product exceed
my expectations but your customer service is just unbelievable. The instructions were easy
to follow. FATHERS, listen to Jeff and read the instructions at least
twice before you assemble your set. And yes, they are all there. I
thought I was pretty handy (as I have remodeled my home multiple times)
and only scanned through the instructions once. I got stuck in the
middle of the set up and had to call Jeff. Jeff and Karen walked me
through and waited on the phone while I tried out their suggestions.
Man, I was forever thankful. Jeff, you are one patient guy. I am Field
Applications Engineer and I have recommended your website and product
to pretty much all my customers and neighbors. I usually don't brag
about anybody's product but my hat is off to your company. Outstanding
product, outstanding service and the price is so competitive (I'd
have paid more had I known that your product and services were this
exceptional... and that is no lie). I am so glad
that I stumbled on your website during my google search for my daughter's
swing set.
Attached is the finish product. Thank you so very much.
Neil, Kim and Emma Le
 Dear
Jeff,
We had researched for a month, looked at many different
makes and models of playsets, and were not satisfied until we found
yours. All the others we looked at consistently fell short in quality,
craftmanship, and value; and they paled in comparison to yours.
Kid's Creations is simply built to last! As you know from speaking with us,
we have six children at home ranging from 2 to 15 years old?.. and they all
love it! If you remember, our 2 yea old, Zoe, has a genetic, life-shortening
disease called Cystic Fibrosis. We have to really keep her healthy.
We originally started out looking for something that she would love to do
outside so she could get some regular exercise and enjoyment. Jeff, she is
crazy about the playset! She would
actually ask us several times everyday when it would finally arrive to us.
Delivery was actually pleasingly quick from the time of order. She was ecstatic
when the truck pulled up and we told her that her playset was here! In addition,
we bought approximately 4,000 pounds of rubber mulch to accompany it. Obviously,
the rubber is very durable and does not deteriorate nor does it harbor a lot
of bacteria etc. which is extremely important when it comes to Zoe?s health
and longevity, not to mention the others as well.
The directions were very clear and easy to follow! I loved the numbering system
for the parts. It made the building and installation a snap! I think it took
myself and one of the other kids about 5 to 6 hours total to construct the
unit. not bad at all!
We highly recommend Kid's Creations! Kudos to you Jeff! Thanks again!
Sincere Regards From A Happy Mom and Dad,
Scott & Jada Ose
 Jeff,
Our kids have had the summer to play on the new swingset. I can honestly say
that they along with the rest of the neighborhood kids just LOVE it!!! It is
so sturdy that even the adults can play with the kids on the swingset as well.
You may have noticed several other sales in our immediate location
since I have been telling anyone who would listen about your product
and your customer service. Keep up the GREAT job!!
Ron Cox
 Jeff,
Thanks for your call last week letting me know I won the September drawing for
a free play set. You made my day. My son loves his new play set. It was easy
to put together with the instruction that were provided...Thanks again.
Regards,
Steve Ridge
 Dear Kid's Creations:
The Dennison family would like to thank you for building such an exceptional
product. After shopping for what seemed to be YEARS, we settled on your product
and are we glad. The directions were clear and concise, and when we had a question
your support team was available on Saturday afternoon at 4:00.
When other companies
are using an answering service, you answered and reassured us we
were completing the project correctly. Thanks. Our Children seem
to be on the swingset at all times, not to mention our friends and
family. It would not shock us to see other Kid's creation products
in our neighborhood soon. Thanks again,
The Dennison's
Jeff,
Words can not describe how shocked I am that you drew us for your giveaway! Our entire family is very grateful
for your generosity, I'm quite sure there is no other company, that would do
such a thing.
I did quite an extensive search for a durable, not to mention quality product.
And I most definitely found that in Kid's Creations!
A fellow firefighter and myself had pretty much all of the structure (clubhouse,
swing-beam, ladder, rockwall, ropeladder, gangplank) assembled in about 4.5 hours. Great
instructions, easy to follow (read twice assemble once)! You were
definitely correct in reference to the "Father Thing". Anyway, long story short,
thank you and your "TEAM" so very much!
Respectfully Yours,
Dave, Tonya, Courtney, and Madison VanDerbosch  I just thought I'd send
a picture of the new Kid's Creations playset that I recently built for our 2-and-a-half
year-old son. He loves it! (And so does his 12-year-old babysitter!) The directions
were good (though I had to search a little to figure out how to assemble some
of the options that we got) and it went together very quickly.
It looks great! I
compared many playsets before purchasing this one. I believe Kid's Creations
quality is equal to most of the higher-priced sets on the market.
Thanks again,
David Anderson
 Jeff,
We received our Entertainer II on Monday and my husband was so impressed with
the quality of wood. We were going to have Mr. Handyman put it together, but
after looking at it, we decided to give it a try ourselves first. I read the
directions and my husband and friend put it together in about four hours!! The
kids were thrilled, and the general adult reaction to seeing the playset is "oh,
wow!" Then they ask us where we got it from - so we are plugging you!
We are extremely impressed with the quality - it is by far the best constructed
of all the playsets I researched (and I did my homework). The
wide sturdy ladder is awesome. We couldn't be happier with our purchase! Everytime
I look at it, I pat myself on the back for picking the "right" company! Thanks
for offering such a quality product in a market full of wanna-be's.
Sincerely,
The Burk family
We LOVE our new swingset and wanted to send photos over. The quality is amazing
and it was easy to install and our daughter plays on it every single day. We look forward to enjoying many years with it.
Thanks!
Wendy, Larry and especially Isabel Pregiato
 Hey Kids Creations! I just wanted
you to add our names to the list of satisfied customers. I was a bit apprehensive
to buy such a major purchase on-line, but found that everything went exactly
as described on your website. From ordering, shipping and installation - it all
went off without a hitch. And I have to say our kids
(and all the neighborhood kids) LOVE it. Keep up the good work - and if you have
any potential clients looking in the Washington area, you're welcome to send
them by our house to see your product. It's great!
Thanks!
~*~*~*~*~*~*~*~*~*~*~*~*~
Rhonda Olnick
 Hi Jeff -
I want to tell you how pleased Keith and I are with the swingset you made for
our daughter Kate. The craftmanship and wood quality are outstanding and we are thrilled that it turned out so well!!!
I have been raving about you and your company to everyone! I was a little nervous
ordering from the internet, but after talking with you before ordering I felt
comfortable and thought you would do a great job - and you did!!! You
were also there for us during our "assembly". Which for me was comical watching
my dad and husband put it together - especially since I wasn't allowed to help
:). It took them 2 days, but everything went together very well. Our daughter
loves the swingset - she tells us all the parts are her favorite. If you ever
need a reference, please feel free to use our name!
I'm sorry it has taken me so long to let you know how everything went. I have
sent a picture of the finished masterpiece (which it is!). Thank you very much
Jeff - we are really enjoying the swingset!!!!! I don't know if we can add more
onto this swingset, but if we ever want to - I know who to call :)
Another VERY satisfied customer,
Jeanette Wade
 Hi Jeff,
Thank you so much for all your assistance and service in helping us acquire a
fantastic swingset. It arrived in just a couple weeks,
just as you promised. Indeed, you helped us get it here just in time for my husband
to build it before his foot surgery. We have had it a month now and are using
it all the time! That includes the grown ups. We are so impressed with how attractive
and sturdy it looks and feels!
The
ladder is very large and sturdy. Indeed, the entire playset, wood and accessories,
is so much higher quality than we see in most other people's backyards. In
fact, the only comparable playsets I've seen around have price tags that
are at least a thousand dollars more. At least.
We look forward to adding on to our set in a couple years, perhaps another
level! Since we put our playset on a slope (so it can get shade and have
a nice view of the surroundings from the fort), we had to adjust the slide
and ladder as seen in the picture. My husband, a physics teacher, and I designed
the adjustments and then we called you to buy some more wood.
The shipment
of extra wood arrived in just a couple days, just in time for us to finish
the playset for my daughter's birthday. Thank you!!!! We love the bottom
floored-in level for picnics and shaded play. We leave toys out there.
Each
and every attachment is used a lot by my oldest daughter, age 4. My just
turned 2 year old enjoys not only the baby swing, but also the glider swing
and the fort area, both upper level and lower level. I enjoy the disk swing
best myself! The slide is very fast!
We are so proud we took the time to
research playsets and found your website. We have no regrets about our decision
to buy from you. We now tell everyone who is looking to buy a playset about
your website.
Thanks,
Jessica Ames
 The wood is beautiful (only one
knot in all of the lumber), the holes lined up perfectly every time, and the
swingset doesn't budge an inch with all of the cross-support.
My kids were on it before it was even finished they couldn't wait.
My neighbors
are impressed at the beauty of the finished product, and as a real do-it-yourselfer
I'm very pleased with the quality of the product and parts. I'd rate the instructions
an 8 on a scale of 1-10 - they were easy to use.
Lastly, phone help was extremely
polite, everyone knew their product, and when they took a message always got
back to me promptly. It's a pleasure to deal with a very professional company!
Barry
Pennsylvania
 Jeff,
Ron Locandro, A Mr. Handyman owner in Connecticut, just called with an update
on a Kid's Creation playset they just assembled. He said it went great and
the customer is delighted!
Ron commented that the installation instructions
were clear, the quality of the materials was very high and things fit
together perfectly. He has a couple more installations scheduled and
is looking forward to them.
Thank you for the opportunity to work with Kid's Creations. If you have
any questions, or if any Mr. Handyman owners call with questions, feel
free to direct them to me.
All the best,
John
Mr. Handyman International, LLC
 Jeff,
Thanks for the great product. Our set was assembled in 5 hours by two people.
The instructions were very clear and easy to follow. Your design process was
the best - it allowed us to get the exact set we wanted for the space we have.
Every piece fit together without difficulty
and the lumber is obviously top notch. Your set design is so well thought out.
I also appreciate you calling me on a Saturday to set up delivery of the one
piece that was cracked in shipment. The kids are already loving it!
Thanks again.
Brad Nichols
Arizona
 Jeff,
Don't hesitate to add me to your growing list of testimonials. What a pleasure
it was working directly with the owner of
a company instead of getting tangled up with Sales and Tech Support. Something
you don't advertise on your web site is your availability to assist with any installation question and, in my case, help
customize the design. You were always available (or called back within minutes)
-- even on the weekend.
Even though I customized the Ring Master to include almost every option available,
every piece fit perfectly - except
for one due to the customization -- and you didn't hesitate to overnight a replacement
at your expense. I want your potential customers to know this not because they
should expect any problems, but because of the hassle-free and timely manner
you responded to this glitch. Your personal customer service was exemplary.
I also appreciated the fact you sent me extra nuts, bolts, and even railings.
You made sure I didn't come up short on hardware on what was probably one of
your largest sets. Great service, great quality, and a great price too. I highly
recommend your company.
Thanks,
Mark Boyd
Note:
- Of all the options I added, I would encourage your Ring Master customers
to seriously consider the one option I almost didn't add - the straight slide.
My 3, 4, and 6 year old love the long straight slide even more than the tube
slide (at least so far)
- The wood roof option was for my wife and I - beautiful isn't it?
- We stained with Olympic Maximum "Redwood Naturaltone" "wood toner" stain
available at Lowes. I recommend it.
- The ground cover is rubber chips from Permalife. Like Kids Creations, I
found them to be the best price for the best quality on the internet
 Dear Jeff-
We have had our 3 ring adventure for about a year now and couldn't be happier. My
daughter was able to independently use most of the equipment at 20 months old.
It
was so nice to see that she was able to climb the steps by herself (which
she was not able to do with the Rainbow swing sets) and use the
slide.
We live in Maryland where the weather can be bad in the winter, but
we use the swing set 10 months out of the year! My dad and husband
were able to put the swing set together easily in about 6 hours.
This was the
best purchase we made when we bought out new house and all of us are so happy
with the set!! I have referred many customers to your swing sets, including
my neighbor who purchased one right away! Thank you for making such a high
quality product. Here are some pictures of our swing set for the contest
and testimonials.
Melissa Gordon
Maryland
 Hi Jeff:
I'm finally sending
you some feedback on the Grandstand Swing Set that we purchased from you
in July. Wow! Is the best way we can describe how happy we are that we chose
a kidscreations product. We checked and compared dozens of different swing
sets and feature for feature yours is the best.
The quality of the materials
is second to none. We also know that we got the best value for our money.
The assembly was easy (we're both over 50 and we were able to complete the
assembly ourselves). We weren't as fast as some people claim to have been,
but if we could complete the assembly, anyone can!
Thanks again for a great product: we're very happy with the swing set, our
son can't get enough of it and we're thankful that we came upon your website.
Keep up the good work and we wish you continued success.
Thanks,
Bob and Pam Morgan
We are so grateful for all of the extra effort that you put into Joanna's Swing
Set. In her case, it was installed with extra elements such as the sand table,
walking beam and the rock wall with two more slides. Your addition of the extra
steps and platform also will make this much more user friendly for her. She will truly grow into to her playground.
Her therapist has seen everything and was quite pleased...her walker...serves
(as) a reminder that she wasn't really expected to walk...We thank you so much
and will recommend you to others who would benefit from your services.
David Boswell Make-a- Wish Foundation
 Jeff:
I wanted to thank you so much for the wonderful swingset we received just a couple
of weeks ago! Our kids love the Big Top swingset and we could not ask for a better
quality swingset at such a wonderful price.
You provided us with wonderful customer service and answered our numerous emails
and phone calls very promptly and also were very patient as we almost was emailing
you every day!
I emailed pictures of the swingset to our families and they were in awe on how
beautiful the Big Top looks!
It took my husband two days to put it together (a few hours on each day of the
weekend) and he had no problems. Each piece was numbered and the instructions
were very easy to follow. The kids were playing on it as soon as it was built.
My 17 month old son already knows how to climb up the stairs and go down the
slide on his own but of course he loves the baby swing the best! My 5 year old
daughter is loving every bit of the swingset and loves to eat at the picnic table!
We are very happy and will recommend your company to everyone we know!
Thanks again for a wonderful product and our kids thank you as well!
Fara & Dean DelPlato
 Jeff,
Sorry it has taken me so long to write, but we wanted the grass to grow in around
the new play area before we took our pictures for the contest!
We ALL want to thank you for not only the wonderful swing set, but also all of
your help getting it here. I loved that every time I called your company I got
you personally on the phone. You were really helpful in making our choices when
we purchased the big top, even down to the colors of the swings! Our choice of
the 360 tire swing was the best. Apparently, all four year olds love to be as
dizzy as possible!
You were very patient with me and my many phone calls. You were great in working
with the shipping company to make sure it got here RIGHT ON Jack's birthday.
The few issues we had with mixed up shipments with another family were taken
care of so promptly that we weren't delayed at all with the building of the set
either.
We tried to keep track of how long it took us to build, and as far as we can
tell it was about 6 hours. However, half of that was two people and half of it
was just Jimmy by himself! Not sure how, but he got the swing beam up all by
himself. Still can't figure that one out, but he sure was proud. Our neighbors
kept saying that everyone they knew who bought a swing set kit was kicking themselves
for it, that it was impossible to put together and took forever. We were happy
to prove them wrong by having it fully built before
they got home from work on the very same day it was delivered.
 Our neighbors all have those "other" sets
that are painted and built only with ladder rungs and two by fours. All of their
kids now play in OUR yard, because the set is so much roomier and easier to get
around. We love it also because we can get in too! When the two year old demands "c'mon
Mommy, up in the clubhouse!!", I can go right along. He can get himself up and
down your great ladder, and I can get up too with no trouble at all. The huge
size of the tent is also great for keeping the tower, ladder, climbing wall and
such all out of the sun.
All in all, I want you (and anyone else that's wondering) to know that your company
is just as good as it appears, that the product is just as quality as it seems,
and the building of the set is just as easy (and fun, actually!) as everyone
is reporting. If there's anyone in Massachusetts that needs to get a look at
one, just let me know. We love showing it off. We're proud to tell everyone that
we got a set that's nicer than Rainbow for half the price!
Again, thanks for everything you've done for us. Jack's birthday was a great
success, and we're recommending your product to anyone that will listen. Attached
are a few pictures of our great back yard. Hopefully one of them will be good
enough for the monthly contest!
Kristi Davin
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